Last Updated: 15-june-2026
At Euphoriya, customer satisfaction is important to us. We take great care to ensure that every fragrance reaches you in perfect condition. Please review our Return & Refund Policy before making a purchase.
Returns
Due to the personal nature of fragrance products and hygiene considerations, we do not accept returns or exchanges on opened, used, or tested perfume products.
Returns may be accepted only under the following circumstances:
- The product was damaged during shipping.
- You received the wrong item.
- The product arrived defective or leaking.
To be eligible for a return, you must contact us within 48 hours of delivery and provide clear photographs of the product and packaging.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email us at [Your Email Address] with:
- Your order number
- A description of the issue
- Clear photos showing the damage or error
Once reviewed and approved, we will arrange a replacement or refund.
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened perfume bottles
- Used or tested products
- Products purchased during clearance or promotional sales
- Gift cards (if applicable)
- Items damaged due to misuse or improper storage
Refunds
If your refund request is approved, the refund will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Exchanges
We only replace items that are:
- Damaged upon arrival
- Defective
- Incorrectly shipped
We do not offer exchanges for fragrance preference, scent expectations, or change of mind.
Order Cancellations
Orders may be canceled within 12 hours of purchase provided they have not yet been processed or shipped.
Once an order has been shipped, it cannot be canceled.
Shipping Costs
- Shipping fees are non-refundable unless the return is due to our error.
- If a replacement is approved due to a damaged or incorrect item, Euphoriya will cover the replacement shipping costs.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Euphoriya
Email: euphoriya.shop@gmail.com
Phone: +92 313 9279737
Website: https://euphoriya.shop/
Thank you for choosing Euphoriya. We appreciate your trust and are committed to providing a premium fragrance experience.